Frequently Asked Questions

What if the result I want is NOT in the default list?

No problem! Just type anything you want, close the keyboard and select it:

Can't find any place to type? Look for the keyboard icon. Once you click on it, you will be able to free-type anything you need. 

If you have longer comments you would like to add but the box is too small, you can write them in the "Notes" section, which most tests have. Can't find a note box? Don't forget to click the orange "+", it might be hidden in there!

Will the data I type save for future use?

NO! This is to avoid duplicates from typos and keeping useless data. 

How do I print a Medication Rx?

As soon as you enter data in the medication section, "Print Medical Rx" will appear in your final options at the bottom of the patient chart. Medical Rx can ONLY be printed from the WINKemr application, whereas spectacle and contact lens prescriptions can be printed either from WINKemr or WINKpms.

 

How do I sign a Medication Rx?

When you hit the "Sign button", you sign your Final Rx, CL Rx and Medication Rx simultaneously. 

If you prefer printing your Medication Rx and sign it manually, you can choose the option "Print without signature" from the printing prompt

Don't have your digital signature uploaded yet? Click here to learn how to do that!

I entered a CL Rx in the CL fitting, but I can't see the "Print CL Rx" button. How do I Print my CL Rx?

To print your CL Rx, you must mark it as FINAL:

If I don't end the consultation right away, will the dispensary still see the Final Rx in their system?

YES! You don't have to lock the consultation right away if you are finished examining your patient, but are not done finalizing their chart. As soon as you enter a Final Rx and Additional Recommendations in the Final Rx section, they are available for the sales staff in WINKpms. Just don't forget to sign your Rx for the printout!

How long do I have until the chart locks and I can't modify it anymore?

There is no limit of time unless the person responsible for administrating your database sets one. You have to press the "Lock" button to finalize it. 

Can I "unlock" a visit that was ended and add to that consultation?

Yes you can, although we don't recommend it. Simply hit the lock icon at the top right of your screen to enter new information.

WINK keeps track of all changes that are made. You can see who and when the visit was last edited in the "Consultation" section of the visit. You may also see greater details of what modifcations were made in WINKpms' Audit log option. 

 

If I created phony visits for testing, can I delete these visits?

If you haven't ended your consultation, YES! Keep your finger on the visit tab you would like to erase for 3 seconds and when WINK asks you "Are you sure you want to permanently delete the [type of visit] of [Date and Time]?", select "Confirm". Remember, this action is NOT REVERSIBLE.

Can I copy results from a previous exam?

For certain tests, YES! Most tiles in the History section are equiped with a function called "Same as past [W]" that allows you to copy the data from the last visit.

In the "Refraction" tile, you may also copy results from previous visits by clicking the History option, then the copy icon at the top right corner of a box.

If you are a new WINKemr user, you might not be able to use this function right away (either because there is no previous visit yet or because your previous visits come from data migrated from another software).

 

Why is there a "[W]" next to certain favorites?

[W] stands for WINKsync. This means that they are automatically added by WINK as a suggestion. Do not delete them as it can cause other favorites to malfunction!

 

I can delete favorites?? 

Sure! Keep your finger on the "favorite" you would like to delete for 3 seconds. It will disappear without WINK asking for confirmation. Just don't delete the WINKsync favorites to avoid trouble! :)

Where can I choose the exam recall frequency?

Head over to the "Recall" section and enter a number of months or years in the Recall box, that simple!

To learn more about recalls, read the article "WINKemr: Setting a recall date"

In the overview screen, why do some tiles have a yellow drop shadow, whereas some have a green or red one?

Green tiles were filled out, yellow tiles were not, red tiles contain data copied over from a previous visit but must be validated! To learn more about the tiles colors and their meaning, read the article "Tiles colors and their meaning"

Will remaining yellow tiles prevent me from locking my consultation?

No! Because they don't contain information, once you lock that visit, they will simply disappear from the overview screen. 

Will remaining red tiles prevent me from locking my consultation?

No! You will, however, receive a warning message to advise that certain information must be validated. You can choose to continue without validating the information with the patient, however the red tiles will be hidden once the visit is locked. The data will not be erased, but will only be visible if the exam is unlocked by its provider.